CityCAD product support

Support for Free CityCAD Users

CityCAD is provided free of charge under the Urbanist Licence, enabling unlimited personal, academic, and commercial use. The free version does not include technical support from CityCAD Technologies. We believe in making powerful urban design software accessible to everyone, and keeping it free means we cannot provide individual support to thousands of users worldwide.

However, we provide extensive self-service resources to help you get the most from CityCAD:

• Comprehensive online help documentation
• Video tutorials describing basic tasks

These resources are available from within CityCAD and cover the vast majority of user needs.

Professional technical support options

For organizations requiring dedicated technical support, training or specialist assistance, we offer professional support packages that provide direct access to our technical team. These services are governed by separate terms and conditions from the standard Urbanist licence.

Professional support may include:

• Direct technical assistance via email or phone
• Priority bug reporting and resolution
• Assistance with complex projects or workflows
• Custom training for teams
• Site deployment and configuration support
• Integration guidelines for enterprise environments

If you need support beyond self-service resources, please contact us at [email protected] or via the link below with a description of the support you need, and we can provide a quote.